From Alert to Resolution.
In One System.
EyesClear Case Management unifies real-time case creation, risk-based workflows, and AI-assisted investigation in a single platform — giving your compliance team the speed and control regulators demand.
See Case Management in Action →Four Ways to Create Cases
Whether it's a real-time alert, a Kafka message stream, a scheduled batch report, or a manual investigation — every case flows through the same unified workflow.
Alert-Based
Automatic case creation from scenario and Flow Guard alerts as transactions process.
Real-TimeKafka Streams
Cases created from external Kafka message topics with encrypted connection management.
Real-TimeReport-Based
Scheduled batch reports that automatically generate cases from aggregated patterns.
BatchManual Creation
Front-end case creation with file attachments, key-value data, and template selection.
On DemandA Workflow That Matches How You Work
Configure statuses, roles, transitions, and permissions to mirror your compliance process exactly — no workarounds, no compromises.
Core Capabilities
Everything your investigation team needs — from SLA tracking to AI-drafted SAR narratives — built into one system.
Dynamic SLA Tracking
Monitor case deadlines with live SLA dashboards showing overdue, critical, and warning counts. Holiday-aware calculations ensure accurate compliance timelines.
- SLA compliance rate metrics
- Clickable status cards to filter cases
- Auto-refreshing every 30 seconds
Risk Scoring Engine
Configurable risk rules across six categories — from client and country risk to AI-generated scores and custom scripts.
- Threshold, pattern, list-match, and script rules
- Weighted scoring per case template
- Risk tags for filtering and analysis
Case Linking & Networks
Link related, duplicate, or parent-child cases to reveal the full picture across investigations.
- Related, duplicate, and parent-child links
- Link tags for categorisation
- Unified view across linked cases
Role-Based Permissions
Fine-grained visibility rules controlling what each role can see and do at every stage of the workflow.
- Per-status, per-role permission matrix
- Assign, reassign, and escalation controls
- Template group scoping
Enriched Case Templates
Cases arrive pre-enriched with transaction data, CRM records, KYC information, and custom business logic — ready for investigation immediately.
- JavaScript enrichment scripts
- JTE HTML document templates
- Model governance and approval tracking
Risk-Based Auto-Closure
Low-risk cases closed automatically based on configurable thresholds — freeing analysts to focus where it matters.
- Configurable risk threshold per template
- Full audit trail for every auto-closure
- Compliant and regulator-defensible
Why EyesClear Case Management
One platform that does what others need three or four separate tools to achieve.
| Capability | Traditional Vendors | EyesClear |
|---|---|---|
| Real-time case creation from alerts | ✗ Batch only, hours delayed | ✓ Sub-second from enriched data |
| Workflow configuration | ✗ Vendor-defined, rigid | ✓ Fully configurable by compliance team |
| AI-assisted SAR narratives | ✗ Separate vendor or manual | ✓ Built-in, on-premise LLM |
| Risk-based auto-closure | ✗ Manual review for all | ✓ Threshold-driven, auditable |
| Network analysis in case view | ✗ Separate graph DB tool | ✓ Integrated, real-time relationships |
| Deployment timeline | ✗ Months of integration | ✓ Days, fully on-premise |
Built for Regulated Environments
Every configuration change goes through maker-checker approval. Every case action is logged. Every document is traceable.
📝 Complete Audit Trail
Status changes, assignments, notes, evidence uploads, and linking events — every action timestamped, colour-coded, and stored permanently.
✅ Maker-Checker Workflow
All configuration changes to scenarios, templates, and workflows require independent approval before going live.
🌐 Local Language Support
Full multi-language portal with configurable translations, so teams across jurisdictions work in their own language.
One Platform. One Data Lake. Every Case Covered.
See how EyesClear Case Management accelerates investigations while keeping your team in control.